Swisscom, I accept your apology

It took them almost two weeks, but Swisscom just sent me an apology. In addition, they have reactivated my a-side email account. Many thanks indeed, I will immediately stop holding a grudge against Swisscom.

Swisscom is synonym for lacy bunch of liars

In November last year, I decided to go 3G on my mobile service and to get rid of my landline. I went to a shop of my (not so) service provider Swisscom to get my questions answered and the transition processes rolling. One of my questions was if I could keep my email address if I went forward with these changes. The shop girls answer: Yes, you can keep it forever. I should had recorded this. The question was particularly important to me since this is my main a-side email address.

A few days later, one could not reach me over my landline any more, although I had to pay for further two months. I didn't mind, since I did hardly used it anyway and did not complain. However, when the landline service finally and officially run out, the email account was blocked immediately too.

On the same day, I went to their webpage, and filled the appropriate form to complain. I got an acknowledgement of receipt and since then absolutely nada.

By the way, it took Swisscom more than three weeks to swap my mobile service to 3G.

To look a bit on the bright side of my Swisscom experience, this is the landline hardware I got rid of:

Mopping Up

I'd just been exposed twice to bad service, however, the service providers tried to control the damage.

Last night, when I was red eyeing back from India, I was served only a sandwich and an instant soup. This was in business class. Coach was probably on a liquid diet. The caterer of Swiss in India was on strike. However, at the gate in Zürich, we were greeted by friendly hostesses, which were handing out a box of chocolate to each passenger.



The other mistake happened to Amazon, which sent me a parcel with the correct packing list, but the wrong content. It was quite difficult to get to the correct contact page on their website for my particular case. They replied that a) the right stuff will be sent (it did arrive), b) they will pay me 2.66 £ for my troubles (this is probably the sum which makes 90% of customers to stay loyal) and c) that it were prohibitively expensive to send the wrong delivery back. I should keep it or give it to charity.

Well, I'm not quite interested in the stuff. So if you want to become a charity case, please contact me if you want a kind of road movie on high heels with Bette Middler (more about) or a novel about the journey of three people around the South Island of New Zealand in 1971 (more about).