Swisscom is synonym for lacy bunch of liars

In November last year, I decided to go 3G on my mobile service and to get rid of my landline. I went to a shop of my (not so) service provider Swisscom to get my questions answered and the transition processes rolling. One of my questions was if I could keep my email address if I went forward with these changes. The shop girls answer: Yes, you can keep it forever. I should had recorded this. The question was particularly important to me since this is my main a-side email address.

A few days later, one could not reach me over my landline any more, although I had to pay for further two months. I didn't mind, since I did hardly used it anyway and did not complain. However, when the landline service finally and officially run out, the email account was blocked immediately too.

On the same day, I went to their webpage, and filled the appropriate form to complain. I got an acknowledgement of receipt and since then absolutely nada.

By the way, it took Swisscom more than three weeks to swap my mobile service to 3G.

To look a bit on the bright side of my Swisscom experience, this is the landline hardware I got rid of: